Refund policy

Return & Refund Policy

Effective Date: July 14, 2026

At Teas 4 U, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our policy below.

Food & Beverage Products

Due to health and food safety regulations, all tea, edible products, and consumable items are non-returnable and non-refundable once they have been shipped.

If your order arrives:

Damaged
Defective
Incorrect
Missing items

Please contact us within 7 days of delivery. Include your order number and photographs of the damaged or incorrect items. We will gladly replace the product or issue a refund at our discretion.

Non-Consumable Merchandise

Unused merchandise such as mugs, infusers, teapots, accessories, and other non-food items may be returned within 30 days of delivery if they are:

Unused
In their original packaging
In resalable condition

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Once the returned item is received and inspected, refunds will be issued to the original payment method.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned item is received or after the claim has been approved. Processing times may vary depending on your financial institution.

Shipping Errors

If we made a mistake with your order, we will:

Replace the incorrect item,
Send any missing items, or
Provide a full refund, including applicable shipping charges.

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery times are outside our control. If your package is lost in transit, please contact us and we will assist in filing a carrier claim and work with you toward a satisfactory resolution.